LandlordHub is a software tool for landlords, letting agents and tenants. It is not a letting agent, a law firm, a referencing agency or a financial adviser. This page explains what that means in practice. LandlordHub is run by Gary Callaway, a sole trader trading as LandlordHub. It forms part of our Terms of Service.
LandlordHub does not act as a letting agent or managing agent for any property. We do not market properties, conduct viewings, reference or choose tenants, hold client money, deposits or rent, negotiate tenancies, or act between a landlord and a tenant. We are not a party to any tenancy.
Landlords who use LandlordHub remain responsible for letting and managing their own properties. Letting agencies who use LandlordHub remain responsible for the services they provide to their landlords and tenants, and for their own legal and regulatory obligations (including redress scheme membership and client money protection). LandlordHub is a tool they use to do that.
Everything on the platform, including the compliance tracker, legal update pages, guides, checklists, the tenancy agreement builder and the "Ask LandlordHub" assistant, is general information only. It is a helpful starting point, not a substitute for advice from a qualified solicitor, accountant, surveyor or other professional who can consider your circumstances.
Housing law changes often. It differs between England, Wales, Scotland and Northern Ireland, and sometimes between councils. LandlordHub is designed around the law in England. Always check the official source linked from a page, and get professional advice before making a decision with legal or financial consequences.
The compliance tracker records certificate and renewal dates and flags them as they approach or pass. It works only from the dates you enter. It doesn't check that a certificate is genuine or valid, doesn't know about every local licensing scheme, and doesn't guarantee that you have met every legal obligation. A green status is not confirmation that a property is legally compliant. Reminders are sent as a courtesy and may not arrive. Landlords and agencies remain fully responsible for compliance, whatever the tracker shows.
The letting pipeline, applicant checks, viewings, deposit tracker, Right to Rent follow-ups, key register, approvals, move-out workflow and EPC 2030 tools help agencies keep organised records. They show what the agency has entered. They do not carry out checks, protect deposits, verify documents, or confirm that anything has been done correctly or on time. For example, marking a check "passed" in the pipeline does not mean a lawful Right to Rent check has been carried out.
AI inventories and the "Ask LandlordHub" assistant use artificial intelligence. AI can misdescribe items, miss defects, get facts wrong or state things that are not true. An AI inventory is a draft made from your own recordings. It is not an independent inspection, and it may not be accepted as evidence by a deposit scheme, adjudicator or court. Check and correct every AI output before relying on it or sharing it.
Tenant referencing and credit checks ordered through LandlordHub are carried out by our independent partner Vorensys. LandlordHub passes on the order and shows the result. We don't carry out the checks or decide whether an applicant passes, and we are not responsible for the accuracy of the results. The decision to let to an applicant is always yours.
Calculators (such as rental yield, stamp duty, landlord tax, deposit and affordability), the council finder and the compliance and HMO checkers give estimates and general information only. Figures, rates and thresholds can change, and council information comes from public sources that may be incomplete or out of date. Always confirm with the relevant authority or a professional.
The Expenses & tax page and its download help you keep a record of property costs and receipts under the headings HMRC uses. LandlordHub is not an accountant or tax adviser, and nothing on that page is tax, accounting or financial advice. We don't check whether an expense is allowable, which category it belongs in or which tax year it should be claimed in, and the download doesn't submit anything to HMRC. You are responsible for your own records and tax returns. Speak to a qualified accountant or tax adviser if you are unsure.
LandlordHub links to official sources (such as GOV.UK), advice organisations (such as Shelter, Citizens Advice and the NRLA) and third-party businesses such as certificate providers, trades marketplaces and utility services. We don't control these sites and are not responsible for their content, availability, products or services. A link is not a recommendation. We may earn a commission from some partner links; this doesn't change the price you pay.
When you ask LandlordHub to find a local tradesperson, your request goes to our independent contractor-matching partner (currently MyJobQuote). We don't vet, employ or recommend tradespeople, and we aren't responsible for their quotes, work or conduct. Always check that a tradesperson is insured and properly qualified (for example Gas Safe registered for gas work) and agree the price and terms with them directly.
Where LandlordHub shows information from a public register, such as the official EPC register or council licensing information, or reads dates from a certificate you upload, it may be incomplete or out of date. Check it against the original before you rely on it.
Damp and mould response timers follow the Awaab's Law standard as a guide. At the date of this page, Awaab's Law applies to social housing. The government is consulting (until 18 December 2026) on extending it to private rented homes, but no start date has been set. The timers don't tell you what the law requires of you.
Using LandlordHub doesn't guarantee any particular outcome, whether for a letting, a tenancy dispute, a repair, a deposit claim, a compliance matter or anything else. The outcome depends on the facts, the other people involved, the law and any professional advice you take.
As a guide, speak to a qualified professional rather than relying on LandlordHub alone when:
Questions about this disclaimer: [email protected], or by post to Gary Callaway trading as LandlordHub, Unit 173641, PO Box 7169, Poole, BH15 9EL.
